Customer Strategist

We are looking for a talented Customer Strategist for joining our team at Kaplan. As a Customer Strategist you will play a key role in driving Kaplan’s projects, which are unique and adapted to the customer’s situations and goals.

You will be part of our Strategy & Change team and create strategic development plans, collaborating with the client. As a Customer Strategist you are responsible for carrying out analysis and delivering results for our clients. Success in this position requires strong consultative and analytical skills, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines. You are used to effectively present your
results internally as well as externally. Our customer teams are cross-functional with system specialists, developers, strategists, creators and analysts.

The role
  • You will, together with the customer team, collaboratively develop and execute strategic plans for our clients
  • Analysis of business challenges, define, propose and help implement agreed solutions in tandem with the client
  • Support Client Managers and Client Directors in the progress of our client projects
  • Coach and lead Business Analysts and other co-workers
  • Conduct creative workshops and presentations
  • Independently plan and execute less extensive projects
  • BSc or MSc in Business, Industrial Engineering or other relevant advanced degree
  • 3-5 years of experience working as a consultant or in a relevant position in a client organization, within areas such as Customer Experience, Marketing, CRM, Customer Loyalty, or equivalent
  • Fluent in the Swedish and English language
  • Strong analytical skills and ability to drive large amounts of data into action
  • Consultative mindset – you enjoy working close to clients, you look forward to solving their challenges, and you can think on your feet – former consulting experience is an advantage
  • Strong personal drive and commitment with a solution-oriented mind-set
  • Entrepreneurial spirit and ability to adapt to different market and customer challenges
  • Excellent communication and presentation skills
About Kaplan

Kaplan is Scandinavia’s leading Customer Management firm. We bring in-depth customer insight and customer management services to our clients, through technology, strategic, analytical and creative solutions. Our team of 80 dedicated consultants work on a daily basis with insights from more than 10 million Nordic consumers, and constantly find new ways to earn their loyalty and deliver measurable results. We partner with our clients to help them transform into customer centric organizations, and to put customers first in all they do. We help them achieve what we call “True Personalization” – a customer experience that is truly meaningful to each individual.


Please send your application to as soon as possible as interviews are ongoing.

If you have any questions, please contact: Oscar Sandberg, Head of People & Operations,, +46 708 579 569